The problem with virtual conversations
To recap the three avatar communication options are:
- Person to Person
- Conversation Tree
- AI Based
Unfortunately all of three of these options are less than perfect. Person to person is great for roleplaying games but in a learning environment it can add co-worker biases and get’s expensive quickly.
Conversation tree’s are time consuming to design and implement. Plus, no matter how much work you put in selecting options will always feel limiting.
Lastly, AI based sounds great but the technology is not currently ready to have full on conversations. Instead different AI or chatbots specialize in specific areas so they can answer specific types of questions.
We have working on our Conversation Matrix Tool for almost a year now but we know there is so much further we can take it. In the short-term we are integrating saving functionality so that users can save where they were in a conversation. Plus we are adding data collection features and improving animations. The data collection allows teachers to help give direction to students in class and helps students learn by themselves while practicing at home. As for the animations, this is an area we will always be improving because it leads to higher realism and sense of immersion, especially when it comes to facial animations.
In the long-term we are looking into how we can integrate AI into CMT, possibly starting with Amazon Lex or something similar. That being said we won’t stop there and are always looking for suggestions for our partners and anyone with new ideas!